Privacy Policy

Last Updated: March 1, 2026

Introduction

NamTrix ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical consultation platform (the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. Your use of NamTrix constitutes your acceptance of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide to us, including:

  • Full name and date of birth
  • Email address and phone number
  • Residential address and location information
  • Medical history and health information
  • Prescription records
  • Laboratory results and medical reports
  • Payment information (processed securely)
  • Professional credentials (for healthcare providers)
  • Digital signature (for medical professionals)

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain technical information:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent
  • Referral sources
  • Consultation timestamps and duration

1.3 Information from Third Parties

We may receive information from healthcare providers, government health agencies, or payment processors when you authorize such sharing.

2. How We Use Your Information

Your information is used exclusively to provide, maintain, and improve our medical consultation services. Specifically, we use your information to:

Service Delivery

  • Process and fulfill consultations
  • Connect patients with doctors
  • Maintain medical records
  • Issue prescriptions and reports

Account Management

  • Create and manage accounts
  • Process payments
  • Send service notifications
  • Verify professional credentials

Support Services

  • Provide customer support
  • Respond to inquiries
  • Troubleshoot technical issues
  • Improve service quality

Service Improvement

  • Analyze usage patterns
  • Enhance user experience
  • Conduct research (anonymized)
  • Detect security issues

3. Data Sharing & Disclosure

Limited Data Sharing

We value your privacy and restrict data sharing to the minimum necessary. Your personal and medical information is NOT sold, rented, or traded to third parties.

3.1 Government & Legal Authority Sharing

We may disclose your information when required by law or when we have a good faith belief that disclosure is necessary to:

  • Comply with applicable laws, regulations, or governmental requests
  • Comply with court orders or legal subpoenas
  • Enforce our Terms of Service and other agreements
  • Protect the safety, rights, and property of NamTrix, our users, or the public
  • Respond to claims of illegal activity
  • Comply with public health requirements or medical licensing authorities

When such requests are made, we will provide notice whenever legally permitted and will limit disclosure to the minimum required.

3.2 Service Providers

We may share information with trusted service providers who assist us in operating our platform and conducting our business (e.g., payment processors, cloud storage providers). These providers are contractually bound to maintain confidentiality and use your information only for the purposes we specify.

3.3 Healthcare Providers

Your medical information may be shared with healthcare providers you consult through our platform. This sharing is necessary to provide the medical services you request.

3.4 Anonymous & Aggregated Data

We may use anonymous, aggregated data for research, analytics, and service improvement purposes. This data cannot identify you personally.

4. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

End-to-End Encryption

Medical records and sensitive data are encrypted during transmission and storage

Authentication

Secure login with authentication protocols to prevent unauthorized access

Access Controls

Only authorized personnel can access personal and medical information

Regular Audits

Periodic security assessments and vulnerability testing

Secure Infrastructure

Industry-standard cloud infrastructure with HIPAA-compliant practices

5. Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You can request access to all personal data we hold about you

Right to Correction

You can request correction of inaccurate or incomplete information

Right to Deletion

You can request deletion of your information (subject to legal requirements)

Right to Withdraw Consent

You can withdraw consent for data processing at any time

Right to Data Portability

You can request your data in a structured format for transfer

Right to Opt-Out

You can opt out of marketing communications at any time

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary based on:

  • The duration of your account with us
  • Legal and regulatory requirements for medical records (typically 5-7 years)
  • The purpose of data processing
  • Your explicit requests for data deletion

Once your information is no longer needed, it will be securely deleted or anonymized.

7. Children's Privacy

NamTrix is not intended for children under 16 years of age except their parents provide their information on behalf of the child for the purpose of medical consultation, treatments or referrals as the case may be. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of NamTrix following such notification constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise any of your privacy rights, please contact us:

NamTrix Privacy Team

Suite 411, Fati Abubaka Block

Wuye Ultra Modern Market, Wuye

FCT - Abuja, Nigeria

Email: privacy@namtrix.com

Support: Available 24/7

Compliance Statement

NamTrix is committed to operating in compliance with applicable data protection regulations, including privacy laws in Nigeria and international medical data protection standards. We take your privacy seriously and continuously work to maintain the highest standards of data protection and security.