Privacy Policy

Introduction

Namtrix ("we", "us", or "our") operates the website https://www.namtrix.com and provides a digital platform that enables users to access online healthcare services including medical consultations, diagnoses, and electronic prescriptions.

Protecting the confidentiality and security of personal information is fundamental to the operation of our services. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when individuals access or use our platform.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

1. Information We Collect

We collect several categories of information in order to operate the Namtrix platform and provide healthcare services through licensed medical professionals.

Personal identification information may include your name, email address, telephone number, date of birth, residential information, and government-issued identification used for verification purposes.

Health information may include medical history, symptoms, diagnoses, treatment plans, prescriptions, laboratory results, and other information required for healthcare consultations. This information is collected only with your explicit consent and solely for the purpose of providing medical services through our platform.

Payment-related information such as billing address and payment authorization details may also be collected. Payment transactions are processed through secure third-party payment processors, and Namtrix does not store full payment card information on its servers.

We may also collect technical and usage information including IP address, browser type, operating system, device identifiers, pages visited, and timestamps associated with interactions on the platform.

In addition, communications between users, healthcare professionals, and support personnel may be recorded or stored to maintain service quality, ensure medical continuity, and address support inquiries.

2. How We Use Your Information

The information we collect is used primarily to operate and maintain the Namtrix platform and to facilitate healthcare services provided through licensed medical professionals.

Personal and medical information may be used to create and manage user accounts, schedule medical appointments, connect patients with healthcare providers, enable online consultations, generate digital prescriptions, and process payments for services rendered.

Information may also be used to improve our services by analyzing usage patterns, identifying technical issues, enhancing system performance, and developing additional platform features.

We may use contact information to communicate with users regarding appointment confirmations, service notifications, policy updates, security alerts, and responses to customer support inquiries.

Additionally, information may be used to maintain platform security, prevent fraudulent activity, enforce our terms of service, verify identities where required, and comply with applicable healthcare and data-protection regulations.

3. Sharing of Information

Namtrix does not sell, rent, or trade personal information or medical data to third parties for marketing or advertising purposes.

Personal and health information may be shared with licensed healthcare professionals participating in consultations through the platform. This sharing is necessary for the provision of medical services.

We may also share information with trusted third-party service providers who perform operational functions such as payment processing, secure infrastructure hosting, email communication services, and technical support. These service providers are contractually required to safeguard personal information and use it only for authorized purposes.

Information may also be disclosed where required by law, regulation, court order, or lawful request by public authorities.

In the event of a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction, subject to continued protection under applicable privacy standards.

4. Data Security

Namtrix implements administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include encryption of sensitive information during transmission and storage, access controls limiting data availability to authorized personnel, and routine monitoring of system security.

While we strive to use commercially reasonable safeguards to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

5. Data Retention

Personal information will be retained for as long as necessary to provide services through the platform and to fulfill the purposes outlined in this Privacy Policy.

Information may also be retained for longer periods where required to comply with legal obligations, including applicable healthcare record retention laws, dispute resolution processes, or enforcement of our contractual agreements.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information.

These rights may include requesting access to the personal information we hold about you, requesting correction of inaccurate or incomplete information, requesting deletion of personal data subject to legal obligations, and opting out of marketing communications.

Requests related to privacy rights may be submitted to privacy@namtrix.com.

7. Children's Privacy

The Namtrix platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information through our platform, they should contact us so that appropriate action may be taken.

8. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or data practices. When updates occur, the revised policy will be posted on this page with an updated revision date.

Where material changes are made, we may provide additional notice such as notification through email or a prominent notice on our website.