Frequently Asked Questions

Find answers to common questions about using Namtrix, booking appointments, pricing, and more.

• What services can I access on Namtrix?

  You can book online medical consultations, receive diagnoses and prescriptions, refill prescriptions, and have your lab results reviewed by licensed doctors—all from the comfort of your home.

• How do I book a consultation?

  Simply sign up, choose your preferred service, and follow the prompts to schedule an appointment with a doctor.

• What are the pricing options?

  We offer Standard (₦5000, up to 2-hour response) and Quick (₦8000, 5-40 min response) services. See our Pricing page for details.

• How do I get my prescription?

  After your consultation, your doctor will provide a digital prescription if needed. You can access it securely in your account.

• Can I upload and review lab results?

  Yes, you can upload your lab results for review and receive expert analysis and recommendations from our doctors.

• Is my information secure?

  Absolutely. We use industry-standard security and encryption to protect your data and privacy.

• How do I contact support?

  You can reach our support team via the Support page for any questions or assistance.